Bunnytopin Return Policy

Effective Date: November 27, 2024

At Bunnytopin, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help you with a smooth and simple return process. Please review the following terms of our Return Policy to understand how to return items, our conditions, and the timeline for returns.

By making a purchase from Bunnytopin, you agree to the terms and conditions of this Return Policy.

1. Return Eligibility

To be eligible for a return, the item(s) must meet the following criteria:

• Condition: The item(s) must be unused and in the same condition that you received them. It must also be in the original packaging, with all tags and labels intact.
• Timeframe: Returns must be initiated within 30 days from the date of delivery.
• Proof of Purchase: You must provide a valid receipt or proof of purchase when requesting a return.

Items that do not qualify for return include:

• Sale items, unless defective.
• Personalized or custom-made products.
• Gift cards.
• Items marked as non-returnable at the time of purchase.

2. How to Return an Item

If you wish to return an item, please follow these steps:

2.1 Contact Us

To initiate a return, contact us at [email protected] or call us at +1 606-748-5598. Please provide the following details:

• Order number.
• Item(s) you wish to return.
• Reason for return.
• Any photos of damaged or defective items (if applicable).

Our customer service team will review your request and provide instructions on how to return the item(s).

2.2 Prepare the Item for Return

Once you receive the return instructions, carefully package the item(s) for return. Please ensure the item(s) are packed securely in their original packaging to prevent damage during transit.

2.3 Return Shipping

You are responsible for the cost of return shipping unless the item is defective or an error was made on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as Bunnytopin is not responsible for lost or damaged returns.

2.4 Return Address

Returns should be sent to the following address:

• Bunnytopin Returns
• 2622 North Bend River Road, Morehead, Kentucky, United States.

3. Refunds

Once we receive your returned item(s), we will inspect it to ensure it meets the conditions for return. If everything is in order, we will process your refund.

3.1 Refund Method

Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take 5–7 business days for the refund to appear on your account, depending on your bank or credit card provider.

3.2 Partial Refunds

If the returned item is not in its original condition, or if parts of the product (e.g., packaging, tags, etc.) are missing, we may issue a partial refund or deny the return.

3.3 Non-Refundable Shipping Costs

Shipping costs are non-refundable, and you will be responsible for the cost of return shipping unless the item is defective or we made an error in processing your order.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or +1 606-748-5598. We may request photos of the damaged or defective item to assess the issue and determine the next steps.

In the case of defective or damaged goods, we will offer the following options at no additional cost:

• A full refund for the purchase price.
• A replacement item, if available.

5. Exchanges

Currently, Bunnytopin does not process direct exchanges. If you need a different size, color, or item, we recommend that you return the original item for a refund and place a new order for the desired product.

6. Sale and Clearance Items

Items purchased during a sale or clearance event are final sale and are not eligible for returns, except in cases where the product is damaged or defective. Please review all product details before purchasing sale items.

7. Gift Returns

If you received an item as a gift and wish to return it, you may do so by following the same return process. The refund will be issued to the original purchaser’s payment method.

8. International Returns

For international orders, the return process is similar, but the return shipping fees will be the responsibility of the customer. Please be aware that customs duties, taxes, or additional fees may apply when returning an item internationally, and these are also the responsibility of the customer.

9. Customer Support

If you have any questions about your return or need assistance, please contact us:

• Email: [email protected]
• Phone: +1 606-748-5598
• Address: 2622 North Bend River Road, Morehead, Kentucky, United States

Our customer service team is available to assist you and ensure that your return process is as smooth as possible.

10. Changes to the Return Policy

We may update or change this Return Policy from time to time. All changes will be posted on this page with an updated Effective Date. We encourage you to review our Return Policy periodically to stay informed about the terms of return and your rights.